Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Times
We work with trusted global fulfillment partners to deliver your order as efficiently as possible.
Estimated delivery times:
- United States & Canada: 8–15 business days
- United Kingdom: 7–14 business days
- Australia & New Zealand: 8–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.
Delays & External Factors
While we aim to meet all delivery estimates, delays may occur due to factors beyond our control, including:
- Customs inspections
- Carrier delays
- High demand periods
Awkks is not liable for delays once the order has been dispatched.
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Awkks is not responsible for lost or stolen packages marked as delivered. If you experience an issue, please contact the carrier directly or reach out to us for assistance.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.
Split Shipments
In some cases, your order may be shipped in multiple packages depending on product availability and warehouse locations.
Contact Information
If you have any questions regarding your order or shipping, please contact us at:
info@awkks.com
Awkks Massage & Recovery